Our goal is to provide responsive service to claimants, providers, advocates and other stakeholders and customers of the Victim Compensation and Government Clams Board.
Customer service representatives provide important information to our customers throughout the processing of claims, including assisting callers with questions regarding program eligibility, the status of bills, appeal options, and other complex issues.
The Customer Service Section is not the only resource dedicated to answering questions and solving problems. To further help crime victims who may need more comprehensive assistance with their claims, the Customer Service Section teams up with Victim Compensation Program staff. Beyond this, an ombudsman is available to work directly with victims who need further assistance.
Contacting our Customer Service Section
If you need assistance for any reason, you can contact our Customer Service Section using the options below:
Service Providers
Victim service providers provide invaluable service to crime victims, helping them recover from the physical and emotional trauma of violent crime. The Customer Service Section is dedicated to providing service providers with the information and assistance they need. The Customer Service Section provides an Application/Bill Status Request Form that providers can use to request the status of applications or bills that have been submitted to the Victim Compensation Program.
Victim Advocates
Victim advocates who have a question about the Victim Compensation Program or need assistance with handling a crime victim's claim can contact their VCP county liaison. Visit our Victim Advocates page for more information.
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